Customer satisfaction is one of our top priorities. We stand behind all of our products 100% and ultimately want our customers to be nothing but happy and excited when they receive their order. We do not offer refunds on any purchases. All returns are issued via store credit ONLY. If you receive a defective item, please email us within 72 hours of receiving your order at firstname.lastname@example.org and we will get you taken care of immediately.
To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it with tags still attached. All returns must be made within 7 (seven) days of receipt of the item, as shown in the item tracking history. Please note, if your return is accepted, you will receive a store credit for the amount paid minus shipping costs. All refunds are processed as store credit, only.
Customized and personalized items, including, but not limited to, monogrammed items, custom/wholesale, and items with slight changes to the original design, returns/exchanges are NOT available on such items.
We encourage you to please refer to the size and color chart prior to ordering. You may find these charts HERE.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Returns (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved for your return, you will be issued a store credit via email for the amount you paid, less shipping cost within 5 business days of receiving your returned item.
Late or Missing Store Credit (if applicable)
If you haven’t received your store credit and it is outside of the 5 business day time frame, please contact us at email@example.com
To return your product, you should mail your product to:
The Destined Mom, LLC 3676 Shadow Ridge Dr High Point, NC 27265
Customer is responsible for paying return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping in which you paid at the time of your original purchase will be deducted from your store credit.
Depending on where you live, the time it may take for us to receive your returned product may vary.
When shipping your item(s) back, you should consider using a trackable shipping service and/or purchasing shipping insurance in the event your item(s) are lost during transit.
Lost or Stolen Packages
The Destined Mom, LLC is not responsible for lost or stolen packages. If the tracking says “delivered” and you did not receive your purchase, please be sure to contact the shipping carrier used for assistance. If you suspect your package has been stolen, please notify your shipping courier and local authorities.
If you return an item(s) to us as the result of a return, and the package is lost and/or not delivered to us, you as the customer is responsible for contacting the shipping courier you selected and following any instructions advised by them.
Address changes must be made during regular business hours, Monday – Friday 9am-5pm EST within 2 hours of the purchase date/time. Although, we can not make any promises that we will be able to change/update the shipping address before it ships, we do understand that mistakes happen and will certainly do our best to help out if you contact us quickly after making your purchase and before the shipping label is created. Once a shipping label is created, we are no longer responsible for your package in the event that it is shipped to an incorrectly provided address. You will need to contact the shipping carrier for further assistance at that time.
In the event that a wrong address is entered during the checkout process and the customer has not notified us via email within 2 hours of placing the order and the shipping label has been created an/or shipped, if the package is delivered or returned to sender, the customer will be responsible for paying the additional/duplicate shipping costs prior to having the item re-shipped.
For any other questions or concerns regarding our return/exchange policy, please feel free to contact us at firstname.lastname@example.org.