Have Questions? Please see below for some of our most frequently asked questions.
We understand that when shopping online, trying to determine what size you need can sometimes be a little difficult. Because of this, we have conveniently placed a sizing chart for each product item under the description of each item to better assist in your decision making. However, should you still have any questions or concerns, please feel free to reach out to us at firstname.lastname@example.org and we will be sure to provide you with any further details or information you may need in order to help with sizing questions!
Processing & Shipping
We are a made-to-order shop, meaning each item is screen printed by hand or embroidered AFTER we receive your order. That’s what makes us special! (wink)
Due to the custom nature of our made-to-order process, our turnaround time fluctuates regularly based off of current order volume.
Please be sure to reference our current processing time located at the very top of the website prior to ordering for important information, reminders, and our most current processing time. Processing time refers to the amount of time it will take your order to be processed and printed/embroidered *before it will ship.
Business hours are Monday – Friday 9am-5pm EST. We do not ship on Sundays or on holidays.
Once your order is processed, printed/embroidered, and ready to be shipped, you will receive a shipment confirmation email along with your tracking number, and your order will ship within 24 hours from the time of receipt. Please allow 24 hours for tracking information to update.
Thank you for supporting this small mama owned business!
Most items will ship USPS first class within the USA, this averages 3-5 business days after processing time, and will come with tracking information.
You always have the option to upgrade your shipping for a faster speed! If this is something you may be interested in, please contact us BEFORE you place your order at email@example.com so that we may review express shipping options with you.
Larger orders, and heavier items may ship USPS priority shipping and or via UPS and average 1-3 business days. These items will come with tracking information as well.
**Please note that shipping times are in addition to processing times.
TDM is not responsible for shipping delays after a package has been shipped. Please contact your local post office if you notice your package is taking longer than normal to arrive.
We understand that mistakes happen. Although we can’t guarantee that we will be able to fix it in time, we will certainly try and do our best. If you think you may have made a mistake with your shipping address, please email us at firstname.lastname@example.org with your correct information and order number.
If we are unable to make the necessary corrections to your address and the package is returned, we will have to charge another shipping fee in order to re-ship. Additional shipping charges will be for the original amount paid in shipping or what it actually costs to ship your order (if more than what you originally paid in shipping).
Due to the volume of orders we receive, please understand we can’t make any promises!
Absolutely! However, please email us at email@example.com BEFORE you place your order so that we may review express shipping options with you.
Unfortunately, we can not apply coupon codes after an order has been placed.
Yes! Local pickup is for local customers only, just select “Local Pickup” on the checkout screen. Once your order is complete and ready for pickup, you will receive an email detailing pickup information (available times, location, etc.).
Local pickup address: 5830 Samet Dr. High Point, NC 27265
Our inventory numbers are constantly changing. If a particular item in a particular size is listed as being available on backorder, this means you may go ahead and purchase the item and once the blank item comes in from shipment we will begin processing and printing your order.
Typically, for these items the time it takes for you to receive your order tends to be a little longer since we can not determine exactly when we will receive the shipment, however, we will do our best at staying in constant communication with you letting you know when your order arrives and when we start printing your order.
Absolutely! We love offering our items to other shop owners.
Please direct all wholesale request and inquiries to firstname.lastname@example.org with the subject line titled “Wholesale” and a member of our wholesale team will respond to your request/inquiry within 24 business hours.
Of course! If you see a design in our shop that you like but wish to have it on a different apparel item, select the apparel item you would like the design on and in the “Order Notes” section at checkout, leave us a note letting us know which design you would like.
If the design comes in different color combinations, please be sure to include that in your note at checkout.
For example: You like a “Mama” arched design that comes on one of our adult tees, but you would rather have it printed on a sweatshirt. The design comes in either white or black ink. Select the sweatshirt you would like in the color and size needed. On the checkout screen under the “Order Notes” section leave a note requesting “Mama arched design in black ink” or whatever the design name and color option is that you would prefer. Should we have any questions about your request, we will email you for clarity.
Returns & Exchanges
All returns will be processed as a store credit only. Returns must be made within 7 (seven) days of receipt of the item, as shown in the item tracking history. To be eligible for a return, your item must be unused, unworn, unwashed, an in the same condition that you received it with tags still attached.
To request a return:
- Please send your item(s) to 3676 Shadow Ridge Dr. High Point, NC 27265.
- Customer is responsible for return shipping costs.
- If the reason for your return is due to the item being defective or damaged, please email us at email@example.com with notification of the defect along with any pertinent details, pictures, and/or additional information regarding the defect within 72 hours of receiving and we will get you taken care of immediately.
- Store credits will be sent via email to the email address provided at time of original purchase. Store credits do not expire.
If you experience any issues processing your return please be sure to email us at firstname.lastname@example.org.
IMPORTANT NOTE: Due to the nature of customized items, including, but not limited to, bulk/wholesale orders, personalized orders, monogrammed items, and items with slight changes to the original design, returns/exchanges are NOT available on such items.
Need to make a return? No worries! We do not process refunds. Returns will be processed as a store credit for the same amount as the item purchased, less shipping costs. Store credits do not expire.
Absolutely, no questions asked! When you get your item(s), we want you to be nothing other than happy with your purchase. If you notice a defect in your item please email us within 72 hours of receiving your item(s) at email@example.com. We will replace any defective items within 7 days from receipt of purchase as shown on the product tracking.
For increased longevity of the design and garment, machine wash inside out, with cold water using a mild detergent. Hang to dry (RECOMMENDED) or tumble dry inside out on the lowest heat setting. It is also recommended to turn the garment inside out prior to ironing, but is not required.
Have a question not listed above?
Email us at firstname.lastname@example.org and ask away! Whether it be big or small, don’t be afraid to ask!